Now available in Australia, New Zealand and Canada!

Call us Toll Free

(800) 887-1130

Shipping & Returns

Hassle Free Returns!”

Shipping Information
  • Ground Shipping for all USA Orders
  • Most US based orders are shipped directly from our warehouse within 24-48 hrs for your convenience and maximum efficiency
  • Ownership of product transfers to the purchaser once it leaves our shipment facility.  Loss or damage that occurs during shipping should be handled directly with the shipping company.  Loss or damage that occurs during import outside of the USA should be handled directly with your country’s import authorities.

International Shipping delivery costs
  • Our shipping rates are dependent on weight and destination.  These rates are subject to change based on carrier rate fluctuations.  International shipping typically takes 6-10 business days for delivery. Please input your location information into our shipping calculator in the cart to determine your shipping costs.

    The buyer is responsible for any import duty and taxes and must follow Personal Use Importation Rules:

    Australia Personal Use Importation Rules

    New Zealand Personal Use Importation Rules

    Canada Personal Use Importation Rules

    Australian Excellence is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.  We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.  Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs.  Refunds will not be given on shipping charges for orders rejected by Customs.

  • Ownership of product transfers to the purchaser once it leaves our shipment facility.  Loss or damage that occurs during import outside of the USA should be handled directly with your country’s import authorities.
Returns Information: