Ownership of product transfers to the purchaser once it leaves our shipment facility. Loss or damage that occurs during shipping should be handled directly with the shipping company. Loss or damage that occurs during import outside of the USA should be handled directly with your country’s import authorities.
Our shipping rates are dependent on weight and destination. These rates are subject to change based on carrier rate fluctuations. International shipping typically takes 6-10 business days for delivery. Please input your location information into our shipping calculator in the cart to determine your shipping costs.
The buyer is responsible for any import duty and taxes and must follow Personal Use Importation Rules:
Australian Excellence is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by Customs. Refunds will not be given on shipping charges for orders rejected by Customs.